Refund Policy

Introduction

At Toledo Cleaners, we are committed to providing exceptional cleaning services and complete customer satisfaction. This Refund Policy outlines our policies regarding refunds, returns, and service commitments.

Service Commitment

We ensure satisfaction on every garment we clean. If you are not completely satisfied with our service, we will make it right. Our commitment to quality means we stand behind every item we process.

Refund Eligibility

When Refunds Are Available

Refunds or re-cleaning services may be provided in the following circumstances:

• Inadequate Cleaning: Garments not properly cleaned or stains not removed
• Damage: Items damaged during the cleaning process due to our negligence
• Lost Items: Garments lost while in our possession
• Wrong Items: Receiving incorrect garments
• Service Not Rendered: Payment made but service not provided

When Refunds Are Not Available

Refunds will not be provided in the following circumstances:

• Pre-existing Damage: Damage that existed before cleaning
• Improper Care: Damage due to customer failure to follow care instructions
• Normal Wear: Normal wear and tear from the cleaning process
• Customer Negligence: Items damaged due to customer handling
• Unclaimed Items: Garments not picked up within 30 days
• Prohibited Items: Items we do not accept for cleaning

Refund Process

How to Request a Refund

To request a refund or report an issue with our service:

1. Contact Us: Notify us within 7 days of receiving your cleaned garments
2. Provide Details: Explain the issue and provide your order information
3. Return Items: Return the affected garments if requested
4. Verification: We will inspect the items and verify the issue
5. Resolution: We will provide a refund or re-cleaning as appropriate

Refund Methods

Refunds will be processed using the same method as the original payment:

• Cash Payments: Cash refund at our location
• Credit Card: Refund to the original card (may take 3-5 business days)
• Other Payment Methods: Refund processed according to payment provider policies

Refund Amounts

Partial Refunds

Partial refunds may be issued when:

• Only part of a service was unsatisfactory
• Minor issues that don't warrant full re-cleaning
• Customer preference changes after service completion

Full Refunds

Full refunds will be provided when:

• Service was not performed as agreed
• Garments were damaged beyond repair
• Items were lost while in our possession
• Complete customer dissatisfaction with service quality

Time Limits

All refund requests must be made within specified timeframes:

• Quality Issues: Within 7 days of receiving cleaned garments
• Lost Items: Within 30 days of the expected pickup date
• Service Disputes: Within 14 days of service completion
• Unclaimed Items: Items not claimed within 30 days become our property

Exchanges and Re-cleaning

In many cases, we prefer to re-clean garments rather than provide refunds. Re-cleaning is often the best solution for:

• Stains that weren't completely removed
• Items that need additional pressing
• Garments that require special attention
• Customer requests for improved results

Special Considerations

Valuable Items

For valuable or sentimental items, we recommend:

• Informing us of the item's value before cleaning
• Consider purchasing additional insurance for extremely valuable items
• Understanding that our liability is limited to cleaning costs

Bulk Orders

For bulk or commercial orders, special refund policies may apply. Please contact us to discuss specific terms for large orders.

Dispute Resolution

If you disagree with our refund decision:

1. Appeal: Request a review from our management team
2. Negotiation: Discuss alternative solutions with our management
3. Mediation: Consider third-party mediation for unresolved disputes
4. Legal Action: As a last resort, legal action may be pursued

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us: